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Shipping Policy

*We are still shipping orders during COVID-19

All our orders come with free insured shipping and handling. Only to give you the best experience possible! You pay what you see, so there are no hidden costs. We hate hidden costs.

Please note that currently, due to COVID-19 delays, our expected shipping time can range between 1 to 2 weeks from the date of receiving the shipping confirmation email. Be rest assured that we are still sending orders out. Shipping time can vary depending on delivery location. Occasionally, in rare circumstances out of our control such as border/customs delays, it may take some additional time for your order to be delivered.

If your order has not arrived beyond 2 weeks from shipping confirmation, then contact us via our email and we will gladly assist you in tracking your order.

We do not offer refunds for late delivery that was the responsibility of the post office or other carrier. Once we turn over the package, it is out of our control. No compensation will be offered for issues with shipping after the package left our hands or as a result of customer error (such as wrong address placed by customer).

The Aesthetic Lightz team will send you an order status confirmation once your order has been fulfilled and is ready for shipment, with a tracking number included.

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